Click the Start button, and then select All Programs > Accessories. Right-click Command Prompt and select Run as administrator.
Type one of the following commands, based on your operating system:
On a 32-bit machine: cd C:\Program Files\Tableau\Tableau Server\[version]\bin
On a 64-bit machine: cd C:\Program Files (x86)\Tableau\Tableau Server\[version]\bin
Note: Replace [version] with the version of Tableau Server that you are running.
Create the log file by typing the following command: tabadmin ziplogs -l -n -d mm/dd/yyyy
Note: The -l is lower case L. Also, replace mm/dd/yyyy with an actual date that is two days prior to the day you experienced the issue.
This creates a file named logs.zip in the Tableau Server "bin" folder that was created during installation.
Send Tableau this logs.zip file as an attachment when you report your issue.
Options for creating log files
There are additional options when using the tabadmin ziplogs command. You can run the command with -h to see the full list of options.
Below are some commonly used options.
Includes latest Vizql dump files.
Force overwrite of existing file.
Includes information about which ports are in use and additional Netstat information.
-d, --minimumdate mm/dd/yyyy
Includes files created on or after date. Default is 7 days prior to current date.
Includes all files (ignore -d switch).
Includes PostgreSQL data folder ('psql/data'). A useful option when working with Tableau Support to diagnose issues.